21st Century Management

• Learn how world-class managers create value for the organisation
• Discover how they create and leverage highly engaged teams
• See how they excel at customer and stakeholder engagement

Great Goal Setting

• Set goals for the team that align with organisational business goals
• Break goals down to what’s specific, measurable, attainable, relevant, time-based
• Motivate and help team members understand the ‘how and why’ their roles are important, and how it connects to the organisation’s vision

Inspiring Appraisals

• Construct “appreciative conversations” for the benefit of appraisee and manager
• What a great ‘one to one’ looks like
• Create follow-up and reflection to support change

Optimising Your Time

• Prioritise your time to focus on the things that really matter as a leader
• Deal with overwhelming demands from emails, meetings, and conference calls
• Regain balance – time to reflect on the big picture and high value activity

Improving Communication

• Make organisational messaging meaningful to the team
• Use communication to make others feel connected and valued
• Executing leadership’s strategy – making sure there are transparency and understanding of new initiatives

Better Meetings, Better Results

• Learn how to create meetings that add value for everyone
• How to create personal impact in meetings – as a chair or as a participant
• Best practice into how to prepare, execute and follow up meetings

Understanding Our Customer

• Better understand the needs of key stakeholders to deliver and even exceed expectations
• Use empathetic perspective to improve customer experience
• Be future focused with an eye to current trends, changing market conditions and new innovations

Creating A Stand Out Team

• The building blocks of creating a standout team
• The power of visions that align with organizational and personal objectives
• People engagement driving high performance

Developing Me, Developing My Team

• Become a role model for others on how you challenge yourself towards continual improvement
• How to better understand the future aspirations of your team members
• A framework to consider both individual and team development

Managing Up

• Understanding your manager’s perspective and needs
• Acting as better partners to stakeholders – where both needs are met
• Create adult to adult partnership-based relationships with those that can have a significant influence on your career

Presenting With Presence

• Get your message across with impact, clarity and presence
• Understand what an audience needs from a speaker
• Engage hearts and minds and bring content to life
• Best in class preparation techniques

Being A Strategic Leader

• Understand how the CEO, CFO, Marketing Director, Head of Operations, HR, CIO and other senior leaders base their key decisions and why
• Better understand how to best support and communicate with executives in these positions
• Align your team objectives and focus to the strategic needs of senior leadership