The very best tools and techniques used by 1000s of great leaders and managers around the world

Who is this course for?


  • Introduce your new, aspiring and existing managers to global best practice
  • Help your managers get the best out of themselves, and their people
  • A perfect solution for your time-poor managers – anytime, anywhere, any device learning.


  • Create more efficient, more engaged, high performing teams
  • Develop managers who know how to truly engage their people
  • Share best practice and innovation through group learning


  • Create a culture of ‘best in class’ online learning for all your managers
  • Create a management community better aligned to organisational strategy
  • Save time and cost with a highly efficient approach to learning



Time Efficient

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CPD Accredited & Certified

Aligned to your organisation strategy

MI Reporting

World Class Manager Explained By Our Clients

How Does It Work?

World Class Manager brings together best practice from over 600 organisations to make your people truly great managers. Regardless of the number of employees in your business, WCM is a great way for you to develop managers in a time-efficient, cost-effective and highly practical way.

Our 3 steps will ensure that you can learn and apply new practices in the fastest, simplest way possible and start creating impact today.


Video – View the bite-sized video (approx 10 minutes)

Workbook – Review the module content in written format


Guided activity – Put learning into practice with the suggested actions

Reflection Question’s – Answer the reflection questions to further embed learning

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Assessment & CPD – Complete the assessment at the end of each module to work towards your certification and/or CPD accreditation

The 12 Modules

  • Learn how world-class managers create value for the organisation
  • Discover how they create and leverage highly engaged teams
  • See how they excel at customer and stakeholder engagement

  • Set goals for the team that align with organisational business goals
  • Break goals down to what’s specific, measurable, attainable, relevant, time-based
  • Motivate and help team members understand the ‘how and why’ their roles are important, and how it connects to the organisation’s vision

  • Construct “appreciative conversations” for the benefit of appraisee and manager
  • What a great ‘one to one’ looks like
  • Create follow-up and reflection to support change

  • Prioritise your time to focus on the things that really matter as a leader
  • Deal with overwhelming demands from emails, meetings, and conference calls
  • Regain balance – time to reflect on the big picture and high value activity

  • Make organisational messaging meaningful to the team
  • Use communication to make others feel connected and valued
  • Executing leadership’s strategy – making sure there are transparency and understanding of new initiatives

  • Learn how to create meetings that add value for everyone
  • How to create personal impact in meetings – as a chair or aa a participant
  • Best practice into how to prepare, execute and follow up meetings

  • Better understand the needs of key stakeholders to deliver and even exceed expectations
  • Use empathetic perspective to improve customer experience
  • Be future focused with an eye to current trends, changing market conditions and new innovations

  • The building blocks of creating a standout team
  • The power of visions that align with organizational and personal objectives
  • People engagement driving high performance

  • Become a role model for others on how you challenge yourself towards continual improvement
  • How to better understand the future aspirations of your team members
  • A framework to consider both individual and team development

  • Understanding your manager’s perspective and needs
  • Acting as better partners to stakeholders – where both needs are met
  • Create adult to adult partnership-based relationships with those that can have a significant influence on your career

  • Get your message across with impact, clarity and presence
  • Understand what an audience needs from a speaker
  • Engage hearts and minds and bring content to life
  • Best in class preparation techniques

  • Understand how the CEO, CFO, Marketing Director, Head of Operations, HR, CIO and other senior leaders base their key decisions and why
  • Better understand how to best support and communicate with executives in these positions
  • Align your team objectives and focus to the strategic needs of senior leadership

Are you ready to develop World Class Managers?

Clients we have worked with

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