The 12 World Class Manager Modules
Module 1 – 21st Century Management
- Understand the mindset and focus of a great modern manager
- Be perceived as a high value contributor to your organization
- Create highly engaged teams
- Build brilliant stakeholder relationships
Module 2 – Great Goal Setting
- Set goals for the team that align to organizational goals
- Break goals down in a S-M-A-R-T model way
- Motivate and help team members understand the HOW and WHY their roles are important, and how they connect to the overall vision
Module 3 – Inspiring Appraisals
- Have great motivational one-to-one’s
- Construct a true appreciative conversation
- Create follow-up and reflection to support change
Module 4 – Optimizing Your Time
- Learn how great managers maintain balance and create time to reflect on the big picture and focus on what’s really important as a leader
- Use time to help the team be more effective and more efficient
- Dealing with overwhelming demands from emails, meetings, and conference calls
Module 5 – Improving Communication
- Make organizational messaging meaningful to the team
- Using communication to make others feel connected and valued (recognition, positive feedback)
- Transcend organizational silos – collaboration between departments
- Executing leadership’s strategy – make sure there’s transparency and understanding of new initiatives
Module 6 – Better Meetings, Better Results
- Create highly effective meetings that add value for everyone
- Discover the key to preparing for meetings to better manage time and content
- Understand how to chair a meeting – keeping everyone on track with a sense of being heard
- Realize the importance of taking responsibility for connecting the dots post-meeting
Module 7 – Understanding Your Customer
- How to better understand the needs of the stakeholders to deliver and potentially exceed expectations
- Seeing the customer with an empathetic perspective for improving customer experience
- Being future focused with an eye to current trends, changing market conditions and new innovations
Module 8 – Creating a Stand Out Team
- How to set a vision, set expectations and drive accountability in a team
- How to harness the individual skills, talent and drive to most effectively meet team objectives
- Building in enough down time to maximize performance – finding balance for the team
Module 9 – Developing Me, Developing My Team
- Becoming a role model for others on how you challenge yourself towards continual improvement
- How to better understand the future aspirations of your team members – what drives them and where they’d like to ideally continue onward
- A framework to consider both individual and team development
Module 10 – Managing Up
- Understanding your boss/stakeholder’s perspectives: their challenges, drivers, personalities, and what they need form you
- Acting as better partners to stakeholders – where both needs are being met
- How to give and receive feedback
Module 11 – Presenting with Presence
- Strategize content for any audience – to win hearts and minds
- Get your message across with impact, clarity and presence
- Understand what an audience needs from a speaker
- Tools to structure content and message for maximum effect
- Best in class preparation and delivery techniques
Module 12 – Being a Strategic Leader
- Understand how the CEO, CFO, Marketing Director, Head of Operations, HR, CIO and other senior leaders base their key decisions and why
- Better understand how best to support and communicate with executives in these positions
- Building a more strategic approach for your own leadership
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