The Full World Class Manager 12 Month Programme Series 1

The 12 World Class Manager Modules

Module 1 – 21^st Century Management

• Understand the mindset and focus of a great modern manager
• Be perceived as a high value contributor to your organization
• Create highly engaged teams
• Build brilliant stakeholder relationships

Module 2 – Great Goal Setting

• Set goals for the team that align to organizational goals
• Break goals down in a S-M-A-R-T model way
• Motivate and help team members understand the HOW and WHY their roles are important, and how they connect to the overall vision

Module 3 – Inspiring Appraisals

• Have great motivational one-to-one’s
• Construct a true appreciative conversation
• Create follow-up and reflection to support change

Module 4 – Optimizing Your Time

• Learn how great managers maintain balance and create time to reflect on the big picture and focus on what’s really important as a leader
• Use time to help the team be more effective and more efficient
• Dealing with overwhelming demands from emails, meetings, and conference calls

Module 5 – Improving Communication

• Make organizational messaging meaningful to the team
• Using communication to make others feel connected and valued (recognition, positive feedback)
• Transcend organizational silos – collaboration between departments
• Executing leadership’s strategy – make sure there’s transparency and understanding of new initiatives

Module 6 – Better Meetings, Better Results

• Create highly effective meetings that add value for everyone
• Discover the key to preparing for meetings to better manage time and content
• Understand how to chair a meeting – keeping everyone on track with a sense of being heard
• Realize the importance of taking responsibility for connecting the dots post-meeting

Module 7 – Understanding Your Customer

• How to better understand the needs of the stakeholders to deliver and potentially exceed expectations
• Seeing the customer with an empathetic perspective for improving customer experience
• Being future focused with an eye to current trends, changing market conditions and new innovations

Module 8 –  Creating a Stand Out Team

• How to set a vision, set expectations and drive accountability in a team
• How to harness the individual skills, talent and drive to most effectively meet team objectives
• Building in enough down time to maximize performance – finding balance for the team

Module 9 – Developing Me, Developing My Team

• Becoming a role model for others on how you challenge yourself towards continual improvement
• How to better understand the future aspirations of your team members – what drives them and where they’d like to ideally continue onward
• A framework to consider both individual and team development

Module 10 – Managing Up

• Understanding your boss/stakeholder’s perspectives: their challenges, drivers, personalities, and what they need form you
• Acting as better partners to stakeholders – where both needs are being met
• How to give and receive feedback

Module 11 – Presenting with Presence

• Strategize content for any audience – to win hearts and minds
• Get your message across with impact, clarity and presence
• Understand what an audience needs from a speaker
• Tools to structure content and message for maximum effect
• Best in class preparation and delivery techniques

Module 12 – Being a Strategic Leader

• Understand how the CEO, CFO, Marketing Director, Head of Operations, HR, CIO and other senior leaders base their key decisions and why
• Better understand how best to support and communicate with executives in these positions
• Building a more strategic approach for your own leadership